Carmen

But there’s more to it than just keeping an eye on the score. Let’s see further on how the NPS score it’s calculated, what it means, and how you can use it to get more and happier customers. Measuring the NPS score is essential for businesses in most industries. Looking…

Based on who the survey is for, placement, trigger and, of course, the questions that you ask, you can find out what your customers love about your products or services, what they don’t like that much, what hurts your conversions, or what would turn random visitors into loyal customers. By…